Axiom Maintenance Services

Welcome To Your Cover3IT™ Portal

Thank you for choosing Axiom Maintenance Services to support your IT infrastructure.

With over 25 years of experience, Axiom is an industry leader in OEM alternative solutions, providing support for current and legacy hardware. Our industry leading solutions span from client to enterprise hardware, providing alternative options for memory, hot-swap storage, SFP's, cables and maintenance/support.

We look forward to working with your team.

Axiom AMS Team


Service Call Procedure

It’s never been easier to manage, organize and monitor your IT service contracts and assets in a centralized location for your entire organization. With an intuitive interface, multiple users can seamlessly manage contracts and assets from their desktop or tablet. Plus, email notifications and alerts keep you worry free and up-to-date on the status of each contract, alerting you to upcoming expiration dates so you can take action.

First Response

Once you place ticket within the platform, a Service Desk Engineer will call you back within 30 minutes to begin troubleshooting, establish an ETA, and schedule a service appointment.

Service Scheduling

The AMS Service Desk will be your primary point of contact for the duration of the service call. The AMS Service Desk will work with you in scheduling convenient times based on your schedule and service-time windows. The AMS team will coordinate all team members throughout the service engagement until your service order and issue is completed.

Service Escalation Team

AMS 24x7 Response Center (855)861-2161

AMS Support Email (US): ams@axiomupgrades.com
AMS Support Email (Canada): amscanadasupport@axiomupgrades.com

Links

Cover3IT™ Management Portal: Jump to Portal
User Guide: View User Guide